Exploring the Impact of Supervisor Incivility, Emotional Exhaustion, and Organizational Culture on Employee Insubordination: The Moderating Role of Perceived Negative Gossip

Abstract

Examines the relationship between direct effect of supervisor incivility, emotional exhaustion, organizational culture, employee insubordination, and perceived negative gossips variables. Using hierarchical regression analysis and the SPSS-25 statistical software for data analysis, the results of the testing of hypotheses were obtained. The study model was validated empirically using quantitative information gathered from 300 participants with different occupations, based on their own experiences, engagement, and observations. The analysis found that supervisor incivility increased positive direct effects on emotional exhaustion. However, emotional exhaustion inversely direct effects organizational culture, and organizational culture also inversely effects on employee insubordination. Furthermore, the perceived negative gossips (itself) had a positive direct effect on supervisor incivility and emotional exhaustion. Based on the study's findings, management can adapt to the culture wherein managers should give employees' performance greater weight. Furthermore, management should take into account that workers are an integral component of the business. This will boost workers' self-assurance in their affiliation with the company and improve overall performance. It has been demonstrated that high organizational performance enhances worker performance and lowers employee intention to leave. The distinction between this study and the prior one is the inclusion of business objective features.  

Keywords: Supervisor incivility; emotional exhaustion; organizational culture; employee insubordination; perceived negative gossip.